Returns & Exchanges

At Fresh Roasted Coffee LLC, we want you to love every cup. If you are unsatisfied with your order, we accept returns on non-perishable equipment within 30 days and offer solutions for coffee quality concerns.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.

• 3.
  Pack and Ship

  Securely package the items in their original packaging and include your RMA number inside the box before shipping it back to our roastery.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will process your refund or store credit within 5-7 business days.